Cookie Policy
How we use cookies and similar technologies to enhance your executive training experience.
Last updated: November 22, 2024
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our platform. They help us provide you with a better experience by remembering your preferences, maintaining your login session, and improving platform functionality.
This Cookie Policy explains how AnDirect uses cookies and similar technologies on our executive risk management training platform.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the platform to function properly and cannot be disabled.
- Authentication: Keep you logged in during your session
- Security: Protect against unauthorized access and fraud
- Platform Functionality: Enable core features like navigation and form submission
- Load Balancing: Distribute traffic across our servers
- Session Management: Maintain your training progress and preferences
- Error Prevention: Prevent duplicate form submissions and data loss
- Language Settings: Remember your preferred language selection
- Accessibility: Maintain accessibility preferences and settings
Performance Cookies
These cookies help us understand how you use the platform to improve performance.
- Analytics: Track page views, session duration, and user interactions
- Error Monitoring: Identify and fix technical issues
- Performance Metrics: Monitor platform speed and responsiveness
- Usage Patterns: Understand which features are most valuable
- Load Time Tracking: Optimize page loading and content delivery
- Feature Usage: Analyze which training modules are most effective
- Device Compatibility: Ensure optimal performance across different devices
- Network Quality: Monitor connection quality and adjust content delivery
- User Journey Mapping: Understand how users navigate through training content
- Conversion Tracking: Measure training completion rates and engagement
Functional Cookies
These cookies enhance your experience by remembering your preferences.
- User Preferences: Remember your settings and customizations
- Language Selection: Maintain your chosen language
- Training Progress: Save your position in training modules
- Interface Customization: Remember your dashboard layout
- Notification Settings: Store your communication preferences
- Theme Preferences: Remember your visual theme choices
- Bookmark Management: Save your favorite training resources
- Search History: Remember recent searches for quick access
- Form Auto-fill: Remember commonly entered information
- Calendar Integration: Sync with your preferred calendar system
- Time Zone Settings: Display times in your local time zone
How We Use Cookies
Platform Security
- Maintain secure login sessions
- Prevent unauthorized access to your account
- Detect and prevent fraudulent activities
- Implement multi-factor authentication
- Monitor for suspicious login patterns
- Protect against cross-site request forgery attacks
- Validate session integrity and authenticity
- Enforce access controls and permissions
Personalized Experience
- Customize training content based on your role and industry
- Remember your progress through training modules
- Provide personalized recommendations
- Maintain your dashboard preferences
- Adapt content difficulty to your skill level
- Suggest relevant training paths and resources
- Remember your preferred learning formats
- Customize notifications based on your schedule
- Provide industry-specific case studies and examples
Platform Improvement
- Analyze usage patterns to enhance user experience
- Identify popular training modules and features
- Monitor platform performance and reliability
- Test new features and improvements
- Optimize content delivery and loading times
- Improve mobile and cross-platform compatibility
- Enhance search functionality and results
- Refine user interface design and navigation
Communication
- Remember your communication preferences
- Provide relevant notifications and updates
- Customize email content based on your interests
- Track engagement with our communications
- Optimize message timing and frequency
- Personalize training reminders and alerts
Third-Party Services
Analytics Services
We use trusted analytics providers to understand platform usage and improve our services:
- Google Analytics: Website and platform usage analytics
- Performance Monitoring: Technical performance tracking
- User Experience Analytics: Understanding user behavior patterns
- Conversion Tracking: Measuring training effectiveness and completion rates
- Heat Mapping: Understanding how users interact with our interface
- A/B Testing: Comparing different versions of features and content
Security Services
Third-party security services help protect our platform:
- DDoS Protection: Prevent malicious attacks
- Fraud Detection: Identify suspicious activities
- Security Monitoring: Continuous threat assessment
- SSL Certificate Management: Ensure secure data transmission
- Vulnerability Scanning: Regular security assessments
- Identity Verification: Confirm user authenticity
Support Services
Customer support tools to provide better service:
- Help Desk Software: Manage support requests
- Live Chat: Real-time customer assistance
- Feedback Collection: Gather user feedback and suggestions
- Knowledge Base: Provide self-service support resources
- Video Conferencing: Enable remote training sessions
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
- Block All Cookies: Prevent all cookies from being stored
- Block Third-Party Cookies: Allow only first-party cookies
- Delete Existing Cookies: Remove cookies already stored
- Cookie Notifications: Get alerts when cookies are set
- Selective Blocking: Block cookies from specific domains
- Session-Only Cookies: Allow cookies only for the current session
- Automatic Deletion: Set cookies to delete automatically after a period
Platform Settings
Within your AnDirect account, you can:
- Adjust privacy and data collection preferences
- Control analytics and performance tracking
- Manage communication preferences
- Review and update consent settings
- Configure notification and alert preferences
- Set data retention preferences
- Manage third-party integrations
- Control personalization features
Important Note
Disabling essential cookies may affect platform functionality. Some features may not work properly if you block or delete necessary cookies.
Cookie Retention and Deletion
Retention Periods
- Session Cookies: Deleted when you close your browser
- Authentication Cookies: Expire after 30 days of inactivity
- Preference Cookies: Retained for up to 1 year
- Analytics Cookies: Retained for up to 2 years
- Security Cookies: Retained for 90 days for fraud prevention
- Performance Cookies: Retained for 6 months for optimization
- Marketing Cookies: Retained until consent is withdrawn
Automatic Deletion
Cookies are automatically deleted when they expire or when you:
- Clear your browser cache and cookies
- Use browser private/incognito mode
- Delete your AnDirect account
- Request data deletion through our privacy controls
- Withdraw consent for specific cookie categories
- Change your browser settings to block cookies
- Use cookie management tools or extensions
Manual Deletion
You can manually delete cookies at any time through your browser settings or by contacting our support team for assistance with platform-specific cookie management.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make significant changes, we will:
- Notify you via email or platform notification
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes
- Request renewed consent where required by law
- Offer options to adjust your cookie preferences
- Provide clear information about new cookie types or purposes
- Allow time for you to review changes before they take effect
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@andirect.com
Phone: +64 21 938 407
Address:
AnDirect Privacy Team
48 Arabi Street, Mount Roskill
Auckland 1041, New Zealand
We're committed to transparency about our cookie practices and will work with you to address any concerns or questions you may have.